FAQs

If you have any questions not answered here, please feel free to chat us now or email us at customeradvocate@venuslovedolls.com. We respond to all emails in 24 hours.

 

IS VENUS LOVE DOLLS A LEGIT BUSINESS?

Venus Love Dolls is a registered business with Los Angeles County Registrar-Recorder/County Clerk. Please, check our Certification Page for a copy of the Fictitious Business Name Statement or search for Venus Love Dolls on Los Angeles County Registrar-Recorder/County Clerk website.

HOW LONG DOES IT TAKE TO DELIVER THE ORDER ?

Since each order is customized to your specifications, your love doll is manufactured in seven calendar days & shipping takes another seven calendar days. From the time payment is cleared to delivery time to your address, it takes fourteen calendar days on average, under normal conditions. The fourteen calendar days delivery time applies to USA, Canada, Europe, Australia, New Zealand, Japan & South Korea.

Delivery time for our California Warehouse Sex Dolls is 2-5 calendar days on average in continental USA.

We provide free domestic & international shipping on all orders.

WHAT IS SHRUG SHOULDER OPTION ?

It is a skeletal upgrade, your dolls’ shoulders can be shrugged.

WHAT IS A REMOVABLE VAGINAL INSERT?

You can ejaculate into a removable vaginal insert and then remove it to wash; it functions like a female condom but it is reusable.

HOW LONG DOES A LOVE DOLL LAST?

The lifespan of a love doll is dependent on a few factors, but it can last a long time, depending on how often the doll is used, how well the doll is maintained, and how well the doll is cleaned and stored. With the correct cleaning and storage, you can expect your doll’s lifespan to increase. We also offer a 100% satisfaction and money-back guarantee.

CAN THE DOLLS BE SENT AS GIFTS?

Yes, they can! If you want help with sending a doll to someone as a gift, contact us for further details.

CAN I PICK UP MY PACKAGE INSTEAD OF HAVING IT SHIPPED TO MY HOUSE?

Yes! You can arrange to have your package routed to a shipping hub so you can pick it up from there. We can provide the list of carriers we ship with so you can discuss such delivery options. You can request this list by emailing us at customeradvocate@venuslovedolls.com.

IS YOUR SHIPPING AND THE TRANSACTION DISCREET?

Yes, our shipping is discreet and free. Your transaction is also discreet. Best of all, we ship worldwide!

WHAT IS THE DIFFERENCE BETWEEN TPE AND SILICONE?

TPE can be stretched repeatedly, is soft, and can hold multiple positions because of its flexibility. It can be a little harder to clean at times than silicone. Silicone is easy to clean and can have the most realistic vaginal and anal cavity. It looks more realistic than TPE, however, it can be more expensive.

I FOUND THE SAME SEX DOLL I WANT ON AN OTHER WEBSITE AT LOWER PRICE, DO YOU OFFER PRICE MATCHING ?

Yes, we price match with any website as far as it sells authentic dolls.

IS YOUR SHIPPING FREE?

Yes, we offer free shipping worldwide.

WHY DOES MY PAYMENT FAIL?

Considering the high dollar value of our dolls, it is very normal for some banks to reject the transaction for any reason . If your payment fails, please either use an other credit card or call your bank to ask what the reason for failure is. Additionally , we offer Personal Check, Money order & Bank transfer options at check out; you can still place the order using one of the payment options mentioned above & then mail us the Money Order or Personal check.

Venus Love Dolls

20254 W Bentley Way

Porter Ranch  Ca , 91326

If you have any payment problem, please feel free to contact us.

CAN I DO SPILT-BILLING & LAYAWAY ?

Yes, please refer to our Payment Options Page for further details.

IS FINANCING AVAILABLE ?

Yes,  we offer both Klarna & PayPal Credit . Please refer to our Payment Options Page for further details.

ARE YOUR DOLLS AUTHENTIC?

All of our dolls are 100% authentic, as are all of our brands. Please check our Certifications Page .

CAN I CANCEL MY ORDER?

We accept cancellations within 12 hours. The reason for this is your doll is customized based on what you order, and it will be hard to resell the doll since we create and customize it based on your order.

WHAT IS THE RETURN POLICY?

At Venus Love Dolls, we’re committed to providing our customers premium, high-end sex dolls and a superior shopping experience. We understand that this is an investment in your sexual health and wellbeing, and we ensure your satisfaction with a money-back guarantee and fast, discreet shipping.

But we want to extend that satisfaction even further. Venus Love Dolls offers 30-day returns with a full refund on new, unopened items — no hassle required. We even provide free return shipping in the case of a defect or quality concern. Please do keep in mind that refunds take 2-5 business days to reflect, depending on the bank.

Have an issue with your doll or purchase? Reach out to our customer service team today and we’ll be happy to assist you.

WHAT IS SHEMALE TRANSFORMER - DETACHABLE DILDO?

It is a dildo that fits into vagina on one side converting your female doll into a shemale.

HOW DOES THE MOANING OPTION WORK?

Sex sound effects is added to your doll. This option works with the help of sensors on your dolls’ body which makes your doll more realistic.

HOW DOES THE HEATER OPTION WORK?

The doll is heated for some time to warm up then unplugged. After that, it’s ready to go!

HOW DOES WM SMART VAGINAL CLEANING SET WORK?

Please watch this video.

HOW DOES WM BREATHING OPTION WORK?

Please watch this video.

WHAT KINDS OF SEX CAN I HAVE WITH MY LOVE DOLL?

Vaginal, anal, and oral; some of our models offer “Nipple Sex” option.

CAN I DRESS MY DOLL IN ANY TYPE OF CLOTHING?

Yes, you can dress your doll in anything that you like, but we would suggest that you refrain from using anything thick or tight, like denim. This way, no indentations occur on the doll’s skin.

WHAT KIND OF LUBRICANT SHOULD I USE?

It’s recommended that you only use water-based lubricants with the dolls, as they will cause no harm to your doll and are easy to clean up afterward. Avoid oil-based lubricants, as they are water-resistant (which makes it difficult to clean your doll properly). Avoid silicone lubricants as well, which can cause your doll’s skin to deteriorate over time. We offer one water-based lubricant free of charge with each doll purchase.

CAN I USE COSMETICS ON MY DOLL?

Yes, you can use cosmetics on the doll. Liquid eyeliners and powdered makeup work very well with the skin of the doll. It should also be noted that oil-based makeup won’t disperse well on the skin (and will be hard to clean off), so it’s best to avoid those kinds of products.

HOW DO I CLEAN MY LOVE DOLL?

Please refer to our Sex Doll Maintenance page.

WHAT MATERIALS ARE USED?

Our love dolls are made from two types of materials, CE and RoHS certified silicone and TPE. This is one of the criteria before we approve any vendor.

WHAT IS CE CERTIFICATION & ROHS COMPLIANT?

CE (Conformite Europeenne) means that we comply with European quality standards on all our products. RoHS (Restriction of Hazardous Substances) complaints means that we don’t use hazardous materials that can be found in other electrical and electronic products. These hazardous materials pollute landfills and harm the environment, and Venus Love Dolls doesn’t use these materials in our dolls:

  • Lead,
  • Mercury,
  • Cadmium,
  • Hexavalent chromium,
  • Polybrominated biphenyls,
  • Polybrominated diphenyl ethers, and
  • Four phthalates (DEHP, BBP, BBP, and DIBP)
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